Terms and Conditions

CURRENT OFFERS

Complimentary Samples

From November 8, 2022 at 12.00am select 2x 3ml samples with orders over $300 AUD and an additional 2x 5ml samples with orders over $500 AUD. Gift to be selected by customer at checkout. In the event of high demand, RATIONALE reserves the right to substitute your gift for an item of equivalent value without notice. Offer excludes Gift Cards.

A Glowing Start Flagship Offer

A Glowing Start is a limited time offer. This offer is non-transferrable and is not redeemable for cash or exchanges. Limit of one appointment and samples per customer. Appointments are subject to availability and are not valid on weekend or during late night trade, only where available. As part of the 'A Glowing Start' redemption offer, products cannot be refunded and subsequently repurchased. Sample offer available while stocks last and/or otherwise withdrawn early or extended. Sample offer is only applicable to appointments under this activation. In the event of high volume of demand, RATIONALE reserves the right to substitute of equivalent value without notice.

Melbourne Art Fair Offer

The Melbourne Art Fair offer is a limited time offer. This offer is non-transferrable and is not redeemable for cash or exchanges. Limit of one appointment per customer. Appointments are subject to availability and are not valid on weekend or during late night trade, only where available. The Melbourne Art Fair offer is available for redemption until 31 March. The unique code provided must be quoted at the time of the appointment booking to secure the offer.

How to Glow + Limited Edition Instant Renewal Facial Treatment  

How to Glow #6 The Night Crème is a limited-time offer. This offer is non-transferable and cannot be redeemed for cash or exchanges. Sample offer available while stocks last and/or otherwise withdrawn early or extended. Receive a complimentary 30-minute Limited Edition Instant Renewal Facial when you purchase the reformulated #6 The Night Crème from 12 March 2024 – 31 March 2024. Complimentary appointments are valid until June 30, 2024, with a validity period of three months. They are subject to availability and are not applicable on weekends or during late-night trade. Limit one (1) Limited Edition Instant Renewal Facial and samples per Client.  In the event of a high volume of demand, RATIONALE reserves the right to substitute of equivalent value without notice.

TERMS OF SALE
 
These terms and conditions ('Terms of Sale') govern all aspects of the business relationship and transaction between RATIONALE and our direct sale retail customers. 

1. DEFINITIONS 
In this agreement:
"Affiliated Clinics and Professionals" means a specialist and registered clinic being a business or practice of a qualified professional(s) such as a dermatologist, plastic surgeon or cosmetic physician, who stock RATIONALE Goods.
"Carrier" means any person or business contracted by RATIONALE to carry and deliver Goods from us to You, whether all or part of the distance. This will usually be Australia Post.
"Content" means information in any form published on our Website by us or any third party with our consent. 
"Goods" means any of the RATIONALE products in the catalogues we offer for sale on our Website.
"Order" refers to an order for Goods by You either by using our online order system or our non-online ordering process by telephone, facsimile or email.
"RATIONALE", "we", "us" and "our" means RATIONALE Skincare Pty Ltd ABN 54 070 218 012 of PO Box 188, Clifton Hill, VIC 3068 Australia.
"Website" means the entire computing hardware and software installation that is or supports our Website at www.rationale.com, including but not limited to, our online product catalogue, ordering and payment systems.
"You" or "Your" means a visitor to our Website and/or a retail customer who is a patient of an Affiliated Clinic and Professional seeking to purchase Goods specified herein.

2. INTRODUCTION 
2.1 By using our website in any way, or by buying directly from us, You agree to be bound by these terms of sale. No person under the age of 18 or 21 years (as applicable in Your jurisdiction) may purchase Goods without parental or guardian consent. We look forward to seeing You again when You are over 18 or 21 years of age (as applicable).
 
2.2 By making a purchase from our website You represent to us that You have read, understood and accept that You will be bound by these terms of sale.

2.3 Your purchase contract with RATIONALE is binding when we accept Your order.

2.4 We strongly advise that You seek legal advice in the jurisdiction You reside should You require assistance with or explanation of any of these terms of sale.

3. CONSULTATION WARRANTY AND INDEMNITY TO RATIONALE 
You acknowledge and warrant to RATIONALE, as applicable, the following:

3.1 We only offer our Goods for direct sale from our Website on the condition that You are a patient of one of and You have undergone a consultation with and have been recommended to use our Goods by RATIONALE or one of our Affiliated Clinics and Professionals.

3.2 We recommend that when You make an Order, and each subsequent time You make an Order, to purchase Goods, You ensure that You have received a consultation from RATIONALE or through one of our Affiliated Clinics and Professionals.

3.3 When You make an Order You provide us with certain information, which is Your ongoing responsibility to be correct and updated as necessary. We rely on this information being true, correct and not misleading. If the information is untrue, incorrect or misleading in any way, we will not accept and/or cancel Your Order and exclude You from being able to make any further Order purchases for Goods.

3.4 By submitting an Order, You authorise us to make such enquiries as we consider necessary in our discretion to verify and validate the personal information and Referrer details provided by You with our Affiliated Clinics and Professionals before we accept Your Order.

4. ONLINE ORDER PURCHASES

4.1 These terms of sale apply:

(a) so far as the context allows, to You as a visitor to our website; and

(b) in any event to You as a purchaser or prospective purchaser of our Goods.

4.2 Goods advertised on our website may not be available.

4.3 Each order is subject to acceptance by RATIONALE and may be accepted in whole or in part or declined. We shall accept Your order by email confirmation. Our message will also confirm details of Your purchase and tell You when we shall dispatch Your order.

4.4 Upon this acceptance by us of Your order is when Your binding purchase contract is made with RATIONALE on these terms of sale.

4.5 An online purchase by You from our website will not be accepted by us until the full invoice price on an order, including any delivery charges and any other applicable charges nominated by You, have been paid in full.

4.6 We screen all orders for fraud and other types of unauthorised or illegal activity.  We reserve the right to refuse to process an order due to suspected fraud or unauthorised activity.  In this instance, we may reject your order or our Client Services Team may contact you to confirm your order and in some instances, your identity.  We reserve the right to cancel any Client accounts or refuse to ship to certain addresses or locations as determined by us, in order to protect our Clients and ourselves from fraud or unauthorised activity.

4.6 We reserve the right to limit the maximum price, download and weight of online purchases at its absolute discretion from time to time. You will be notified if the maximum limit is reached by us at the time of Your order or acceptance message from us.

4.7 Any Goods made available through our site are intended for non-commercial use, and purchase of any Goods for re-sale purposes is strictly prohibited.

4.8 We may change these terms of sale, at our absolute discretion, from time to time. The terms that apply to You are those posted on our website on the day You order the Goods.

4.9 All descriptions, weights and sizes of goods are those of the original manufacture of the Goods and You may not rely on their accuracy. Accordingly, any such description shall not form part of this agreement.

4.10 if we do not have the Goods You order in stock, we will offer You alternatives before we dispatch Your order. If this happens You may:

(a) accept the alternatives we offer;

(b) cancel Your order; and

(c) leave the order valid, but tell us to omit the out of stock item.

4.11 If we owe You money (for this or any other reason), we will credit Your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date of Your order.


4.12 Goods are at Your risk from the moment they are picked up by the carrier from our warehouse for delivery to You.

5. PRICE AND PAYMENT

5.1 All prices quoted on our website are in Australian Dollars (AUD) and are inclusive of 10% goods and services tax (GST) unless You are an international customer.

5.2 You must pay us the full price of Your order before we will send any part of it.

5.3 Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Australian dollars will be borne by You.

5.4 You will pay all sums due to us under these terms of sale by the means specified without any set off, deduction or counterclaim.

6. INFORMATION YOU GIVE US
 
6.1 You agree that You have provided, and will continue to provide accurate, up to date, and complete information about Your contact and address details. We need this information to provide and deliver to You the Goods.


6.2 We will use our reasonable endeavours to respond to any point of dissatisfaction by You, provided You contact us within 7 days of Your receipt of Goods from us.

7. DELIVERY

7.1 Deliveries will be made to You by the carrier to the address stipulated in Your order. You must ensure that someone is present to accept delivery otherwise You may be subject to an additional charge.

7.2 If the carrier or we are not able to deliver Your Goods within 14 days of the date of Your order, we shall notify You by email to arrange another date for delivery.

7.3 We may deliver the Goods in instalments if the goods are not available at the same time for delivery.

7.4 Unless You otherwise request in writing at the time of placing Your order, we shall deliver the Goods at the address nominated in Your order. 

8. TAXES, DUTIES AND IMPORT RESTRICTIONS
 
8.1 You are responsible for purchasing Goods which You are lawfully able to use or import and for the payment of import duties and taxes of any kind levied in Your country of residence.
 
8.2 Prices displayed are inclusive of GST unless such tax does not apply to You.

9. GOODS RETURNED 
Because You are buying the Goods by online or off-line order, You may have a right of cancellation. If You do (and only if You do), these are the terms of sale which apply:

9.1 You must tell us You wish to cancel Your order within 45 minutes of submitting Your order to us, as You order will be picked and packed on the hour. We will do our best to assist You with this process but cannot guarantee it. 

9.2 Goods ordered and received by You will be exchanged if they are damaged in transit and arrive damaged to You. We are not required to provide a refund or replacement if You change Your mind. But You can choose a refund or exchange if an item has a major problem. This is when the item: 
- has a problem that would have stopped someone from buying the item if they had known about it; 
- is unsafe; 
- is significantly different from the sample or description; and 
- doesn't do what we said it would or what You asked for and can't be easily fixed. 

9.3 To have damaged Goods exchanged or refunded You will need to:
(a) contact us (by phone or email) within 48 hours of You receiving the Goods;
(b) post the Goods and our original delivery slip back to us within 7 days of You receiving our Reply Paid Australia Post instructions, at Your risk, all damaged item(s) and their packaging must be:
(i) in the original condition with all tickets and labels attached; 
(ii) securely wrapped; and
(iii) Goods must not have been used other than minimal use for the purposes of establishing they are not the correct Goods that You requested in Your order. 

(c) once we have received, inspected and validated Your damaged Goods claim, we will post out a full replacement of the Goods to You, delivery charges will be at our cost.
 
9.4 If the Goods You receive are not what You have ordered and the error is our fault, we will replace the Goods with Your correct order. To have wrong orders replaced You will need to: 

(a) contact us (by phone or email) within 48 hours of You receiving the Goods; 

(b) post the goods and our original delivery slip back to us within 7 days of You receiving our Reply Paid Australia Post instructions, at Your risk, all item(s) wrongly despatched and their packaging must be: 

(i) in their original condition with all tickets and labels attached;

(ii) securely wrapped; and 

(iii) Goods must not have been used other than minimal use for the purposes of establishing they are not the correct Goods that You requested in Your order. 

(c) once we have received, inspected and validated Your wrongly despatched Goods claim, we will post out a full replacement of the Goods to You, delivery charges will be our cost. 

10. DISCLAIMERS
10.1 We or our content suppliers may make improvements or changes to our website, the content, or to any of our goods, at any time and without advance notice.

10.2 You are advised that content may include technical inaccuracies or typographical errors.

10.3 We give no warranty and make no representation, express or implied, as to the following:
 
(a) the adequacy or appropriateness of the goods for Your purpose;

(b) the truth of any information given on our website;

(c) any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;

(d) compatibility of our website with Your equipment software or telecommunications connection;

(e) compliance with any law; and
 
(f) non infringement of any right. 

10.4 Our website may contain links to other internet websites. We have neither power nor control over any such websites. You acknowledge and agree that we shall not be liable in any way for the information or material of any such linked website(s), nor for any loss or damage arising from Your use of any such website(s).

10.5 We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with Your use of our website or the purchase of Goods.

10.6 In any claim against us our liability is limited to the value of the Goods You have purchased in the order which is the subject of the dispute.

11. CONTENT AND INTELLECTUAL PROPERTY RIGHTS
11.1 Title, ownership rights, and intellectual property rights in the content whether provided by RATIONALE or by any other content provider shall remain the sole property of RATIONALE and/or the other content provider. We will strongly protect such rights in all countries.

11.2 You may not copy, modify, publish, transmit or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the content, in whole or in part, except as is expressly permitted in this agreement.

11.3 You may download or copy the content only for Your own personal use, provided that You maintain all copyright and other notices contained in such content. You may not store electronically any significant portion of any content.

12. SYSTEM SECURITY
12.1 You agree that You will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of our website system installation.

12.2 You agree that You will in no way modify, reverse engineer, disassemble, decompile, copy, or cause damage or unintentionally affect any portion of our website, or any software used on our website, and that You will not permit any other person to do so.
12.3 You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.

12.4 Examples of violations are:
 
(a) accessing data unlawfully or without consent;

(b) attempting to probe, scan or test the vulnerability of our system or network or to breach security or authentication measures;

(c) attempting to interfere with the service to any user, host or network, including, without limitation, via means of "overloading", "flooding", "mail bombing" or "crashing";

(d) forging any tcp/ip packet header or any part of the header information in any email or newsgroup posting; and 

(e) taking any action in order to obtain goods to which You are not entitled.

12.5 You agree to indemnify us against any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising out of: 

(a) any violation of system security as set out above;

(b) Your use of our website;

(c) any other breach or violation of this agreement by You; and
 

(d) the infringement by You, or by any other user of Your computer, of any intellectual property or other right of any person or entity, or as a result of any threatening, libellous, obscene, harassing or offensive material contained in any of Your communications.
 
13. INDEMNITY
You agree to indemnify us against any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising in any way out of Your use of our website, or the infringement by You, or by any other person using Your computer, of any intellectual property or other right of any person.
14. CONTRACTUAL LIMITATION 
Here we provide Goods without charge, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is no contractual or other obligation upon us in respect of any such free of charge Goods.

15. RIGHTS OF THIRD PARTIES 
Nothing in this agreement or on our website shall confer on any third party any benefit whatsoever.

16. SEVERABILITY
If any of these terms of sale is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced from. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

17. NO WAIVER 
No waiver by us, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.

18. DISPUTE RESOLUTION 
In the event of a dispute arising out of or in connection with these terms of sale or any agreement between You and us, then You agree to attempt to settle the dispute by engaging in good faith negotiation with us followed by a process of mediation before commencing any other proceedings.

19. FORCE MAJEURE
We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees and other unexpected interruptions.

20. GOVERNING LAW 
This agreement shall be governed by and construed in accordance with the law of Victoria, Australia and this agreement shall not be governed by the united nations convention on contracts for the international sale of goods whatsoever, the application of which is hereby expressly excluded. 

21. ONLINE BOOKING
Treatment Deposits
For Consultations and Facial Treatments in our Flagship locations, a $50 deposit is required within 48 hours of booking to confirm your appointment. You may contact your chosen Flagship to securely process payment. Alternatively, a RATIONALE Flagship Team Member will reach out to you. All credit card information is encrypted and stored securely by a third-party payment provider. RATIONALE has the right to refuse or cancel your appointment request if a $50 deposit is not paid at least 48 hours prior to your appointment.

Cancellation Policy
You will be sent an appointment reminder two days prior to your scheduled booking via your preference of email and/or SMS text message. You may reschedule or cancel your appointment up to 24 hours prior to your scheduled time by contacting the Flagship of your appointment via phone, email or in person. For Consultations and Facial Treatments in our Flagship locations, cancellations and appointment changes made within 24 hours of your scheduled appointment time, including no-shows, will result in the deposit being forfeited. We understand that unexpected circumstances may occur; please contact your selected RATIONALE Flagship or consultant@rationale.com if you require additional assistance.

Booking Policy
All rates quoted on or obtainable through this website are in Australian dollars, inclusive of GST. Full payment, minus the $50 deposit, must be made at the time of service and can be made either by cash, RATIONALE Gift Card, selected credit/debit cards or third-party merchants. Please note cheques are not accepted.
Bookings must be made prior to appointment and bookings are subject to availability following RATIONALE Cancellation and Deposit Policy. Please note that Treatments cannot be performed on Clients who have received cosmetic injectable services within 14 days of the appointment time. Please review the details of the Consultation or Facial Treatment to ensure suitability prior to booking an appointment. If you are unsure of your preferred or prescribed Consultation or Facial Treatment, please contact your preferred Flagship via phone, email or in person. Alternatively, please connect with a RATIONALE Skin Expert via Live Chat or Virtual Consultation on RATIONALE.com. You will be required to review, complete, and sign a New Client Consent Form or Existing Client Consent Form before any Consultation or Facial Treatment performed at a RATIONALE Flagship. RATIONALE has the right to reschedule or refuse service on the day of your appointment if you disclose any new information that conflicts with RATIONALE protocol.

22. FACIAL TREATMENT SERIES
For RATIONALE Facial Treatment Series, full payment is required at the time of your first appointment. RATIONALE Series are non-refundable and cannot be exchanged for cash, gift card or debit/credit card refund. RATIONALE Series are non-transferable, and only to be redeemed at Flagship of initial purchase. Full or partially-redeemed Series cannot be transferred to another Client. RATIONALE Series expire 36 months from the date of purchase. Any balance remaining after this time will not be available for use, except as required under law.
RATIONALE Facial Treatment Series excludes The Renewal Remodelling Facial Series, The PhotoDynamic Brilliance Boost Series and The Absolute Brilliance Boost Series.