Shipping

We endeavour to dispatch all orders within the next business day. Delivery estimates commence from the date of dispatch.

Clients within Australia will receive complimentary delivery on all orders.

For remote locations Australia-wide, please contact RATIONALE HQ for delivery information.

For local and international orders, a signature is required upon delivery if Authority to Leave is not selected at checkout. If you, or someone receiving the order on your behalf, will not be available to sign at your nominated address between 9am - 5pm on a local business day, please provide an alternate address that we can deliver to (i.e. work address or PO Box).

If no one is available to sign for the delivery, a calling card will be left by the post/courier service, and you will need to collect your order from the nearest post office or collection point. Should the order be returned to us, you may be charged for re-delivery.

International clients enjoy a flat-fee delivery of $20 to almost anywhere in the world. If your country does not appear on the drop-down menu at Checkout, please contact us for assistance.

Orders delivered outside of Australia may be liable for any local customs duty, import taxes or costs due on your purchase. These are decided on a case-by-case basis by your government at the point of entry to your country. In accordance with Australian export regulations, we are required to declare the exact value and description of all items included in the order.

Orders dispatched to New Zealand, Singapore, and the UK will have duties and taxes covered by RATIONALE. For all other countries, any applicable duties and taxes are the responsibility of the customer.

To allow your parcel to be left unattended at the delivery address, please select Authority to Leave at checkout.

Click and Collect is available from all Australian Flagships (excluding our David Jones locations), with same day collection available for online orders placed before 1pm. Please take note of Flagship opening hours.

Order before 3pm and receive your order by 6pm the same day for orders within Australia (Metro area) for a flat-fee of $25. This service is available between Monday - Friday, and orders placed on weekends will be delivered the next business day.

Please ensure there is someone available to receive your delivery during this time, as our couriers will only leave your RATIONALE order if you have selected Authority to Leave at checkout and it is safe to do so. RATIONALE cannot be held responsible for any loss incurred if Authority to Leave has been provided and our courier has proof of delivery.

If you are unavailable to receive your Same Day Shipping order from RATIONALE, you will receive information on collection options from a RATIONALE Flagship. If you require us to reattempt delivery, you may be charged a re-delivery fee.

Please note that same-day shipping orders are fulfilled via Uber Delivery. The recipient must be available at the delivery address to collect the order, as Uber requires a confirmation PIN code to be provided to the driver upon delivery.

RATIONALE offers a 100 per cent money-back satisfaction guarantee as part of our order return policy. You will have 30 days from date of purchase to return your RATIONALE order for a full refund or exchange.

Proof of purchase must be provided when returning any formulation(s). Returned items will be refunded using the same method that was used to make payment. We will accept a tax invoice from your online order, a printed receipt, an EFTPOS receipt, or a bank statement as proof of purchase. 

It may take RATIONALE up to four business days to process the refund, and a further four business days for your financial institution to process the refund.

International Clients are responsible for their own return shipping cost, however, will be refunded their original shipping costs when the order is received by our warehouse.

Orders made online must complete the Return Request form to initiate the return process. For Flagship clients please request a return either by contacting the location where the purchase was originally made, or by contacting RATIONALE Customer Service on 1800 350 821.