Shipping

Luminosity travels. You shop and we ship! Australian clients can choose from Standard Free Delivery or $9 Premium Express Shipping, while our international customers enjoy a flat fee delivery to virtually anywhere in the world. 

Complimentary Delivery (Australia only) 

Your package will be sent via standard post/courier which can take between 3-5 days. For remote locations Australia-wide, please allow up to 7 days for delivery.  To ensure the safe arrival of your order, a signature will be required on delivery. Our courier delivers between 9am-5pm on weekdays. 

If you, or someone on your behalf will not be available to sign at your nominated address between 9am-5pm, please provide an alternate address that we can deliver to (i.e. work address or a PO Box). 

If you are not there to sign for the delivery, a calling card will be left by the post/courier service for your item to be picked up at the nearest post office. Should the order be returned to us, you may be charged for re-delivery.  

Premium Delivery $9 AUD (Australia only)

Your package will be sent via a premium service which will require a signature on delivery and is guaranteed to be delivered within 2 business days. For remote locations Australia-wide, please contact Rationale HQ. 

If you, or someone on your behalf will not be available to sign at your nominated address between 9am - 5pm on a local business day, please provide an alternate address that we can deliver to (i.e. work address). 

If you are not there to sign for the delivery, a calling card will be left by the post/courier service and you will need to collect your parcel from the nearest post office. 

International Delivery $20 AUD 

We deliver to most international locations. Your package will be sent via standard post/courier, which may take up to 20 days. 

If your country is not available on the drop-down menu on the Checkout page, please Contact Us for assistance. 

To ensure that your order arrives safely, a signature will be required on delivery. Our courier delivers between 9am-5pm.

If you, or someone on your behalf will not be available to sign at your nominated address between 9am-5pm, please provide an alternate address that we can deliver to (i.e. work address or a PO Box). If you are not there to sign for the delivery, you will need to collect your parcel from the nearest post office. 

Orders delivered outside of Australia may be liable for any local customs duty, import taxes or costs due on your purchase. These are decided on a case by case basis by your own government at the point of entry to your country and are outside our control. 

If you have any problems with delivery please contact us as soon as they arise on +61 3 9421 1535 or via Email.


Returns

Rationale offers a 100% money back satisfaction guarantee with our new product return policy. You will have 30 days from date of purchase to return their Rationale products for a full refund or exchange.  Proof of purchase must be provided when returning the products. Returned items will be refunded using the same method used to make payment for the order. It may take Rationale up to 4 business days to process the refund, with a further 4 business days for your financial institution to process the refund. 

Return Process

You will need to contact either the location you originally purchased the product from, or the Rationale Customer Service Team on 1800 350 821 for details on how to return your purchase.

Proof of Purchase

We will accept a tax invoice from your online order, a printed receipt, an EFTPOS receipt from your in-clinic purchase, or a bank statement.

Contact Us

Online clients should contact Rationale HQ on 1800 350 821 to obtain a Product Return Form and instructions on how to return products. Online clients can find a copy of their original invoice via their online account.

Rationale Flagship clients should contact the Rationale Clinic they originally purchased the product from.

Clients who purchased their products from a Rationale Medical Stockist will need to contact the Clinic they originally purchased the products from.